Return Policy

At Auto Essentials Store, we want you to be satisfied with your purchase. Since we operate as a physical retail store, all returns and exchanges must be handled in person at our location. Please review our return policy below.

1. Eligibility for Returns & Exchanges

Items may be returned or exchanged within [14] days of the purchase date.
A valid original receipt is required for all returns and exchanges.
Items must be in new, unused condition, with original packaging and tags.

2. Non-Returnable Items

Certain products cannot be returned or exchanged, including:

Electrical and electronic items (e.g., car lights, speakers, batteries).
Custom-ordered or special-order items.
Clearance or discounted items (final sale).
Installed or used products that show signs of wear.

3. Refund Process

Approved returns will be refunded using the original payment method.
Cash purchases will be refunded in cash.
Card payments will be refunded to the same card used for the transaction (processing times may vary).
In some cases, we may offer store credit or an exchange instead of a refund.

4. Exchange Policy

If you purchased the wrong item or need a different size/model, we allow exchanges within [14] days.
The exchanged item must be in its original condition and have an equal or higher value (with the price difference paid by the customer).

5. Defective or Damaged Items

If a product is found defective or damaged at the time of purchase, please notify us immediately.
We will inspect the item and, if eligible, offer a replacement or repair based on availability.
Manufacturer warranties may apply to certain products; please check warranty details before returning.

6. How to Return an Item

Bring the product, receipt, and original packaging to our store at [Store Address].
Our staff will inspect the item and process the return, exchange, or refund based on our policy.